Digital: Ex Post

June 03, 2005

Clean, Cutting-edge UI Design Cuts McAfee’s Support Calls by 90%

Clean, Cutting-edge UI Design Cuts McAfee’s Support Calls by 90%: "So, how’d McAfee do it? How did they maintain hot sales activity and yet reduce their initial support load by 90 percent?

Two words: user interface.

This was no lucky accident, of course; McAfee made user interface (UI) design a prime directive of ProtectionPilot very early on."

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